Return and exchange
High-quality goods
The goods purchased through the online store raketa.com can be returned or exchanged within 14 days from their date of receipt, at the condition that they remain in exactly the same state as when you received them (i.e. the products must be unused, in their original packaging with all the labels and protective stickers intact).
Please contact our manager for more details: online@raketa.com
Please contact our manager for more details: online@raketa.com
Low-quality goods
In case of defects you can return or exchange watches bought online on raketa.com within 14 days since you have received the order. For this purpose, please, contact our service center: service@raketa.com
Please, take into consideration that return and exchange of low-quality watches are possible when formally examined by the warranty service.
Please, take into consideration that return and exchange of low-quality watches are possible when formally examined by the warranty service.